M. I. Takaendengan, D. Lapihu, R. Paninggalih, and A. P. Marthinus, “ Analyzing the Delivery, Support, and Service (DSS) Domain of UNSRAT Information System using COBIT 5: Identifying Gaps and Opportunities for Improvement ”, itsecs, vol. 1, no. 3, pp. 95-104, Jul. 2023.